Expert Author Titus Hoskins
Using virtual PBX services can make any home business or start-up more professional, mainly because first impressions are extremely important for setting the right business tone or atmosphere for future communications with clients and customers. Even a small company or business can project a “big company” image by using these hosted PBX services to handle all communications associated with the day to day business operations of their companies.
PBX stands for “Private Branch Exchange” and refers to the old style switchboard which handled a company’s communications in the not so distant past. Virtual PBX refers to modern day services or providers which are hosted on remote servers, far removed from a company’s actual location. These virtual services are very comprehensive and can include voice mail, call-forwarding, online fax… as well as a virtual receptionist in some cases.
In other words, most if not all, of a company’s communications virtual receptionist can be directed or handled through a virtual PBX system. This can be an inexpensive way to consolidate all one’s phone, email, fax… into one communication system. For any business just starting up, it can be a much cheaper alternative than putting in the extra phone and fax lines, buying the extra hardware and/or hiring a real receptionist for the front office.
Going the virtual route can be a great time and money saver for any start-up or home business. In addition, these services are very professionally run and this professionalism will boost your company’s image in the eyes of potential clients and customers.
Virtual PBX is actually a form of “cloud computing” where these services are outsourced to third party providers. By using or outsourcing to one of these providers, such as the well known RingCentral, any company or start-up can be up and running within minutes. In return for a small monthly fee, these companies can have a professional phone/fax/receptionist system working 24/7 to handle all business communications.
While professionalism and economics may prove to be the two main reasons for going the virtual route, they are not the only reasons. Connecting all one’s business communications with computers and the web, will make any company more efficient and viable in today’s computer obsessed world. Clients and customers will be able to easily reach those companies using virtual PBX, anywhere and anytime, meaning these same companies will be open for business around the clock. For that last reason alone, any home business or start-up, must consider the feasibility of acquiring a virtual PBX service.